How to Reduce Call Center Agent Burnout Without Sacrificing Service
Agent burnout in call centers, driven by high call volumes and repetitive tasks, hurts morale and service quality. Here’s how to keep your team energized while maintaining top-notch customer support. Offer Flexible Scheduling Rigid shifts exhaust agents. Allow part-time options or split shifts. A retail call center introduced flexible hours, reducing turnover by 15%. Use […]
